Privacy Policy

Last Updated: January 2024

Savanna-raven is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete contact forms or enquiry requests
• Request a quote or solar assessment
• Subscribe to our newsletter or communications
• Engage with our services

The types of personal information we collect may include your name, email address, postal address, and details about your property relevant to solar installation.

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your enquiries and providing customer service
• Processing and fulfilling your service requests
• Sending you relevant information about our products and services
• Improving our website and service offerings
• Analysing website usage patterns to enhance user experience
• Complying with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• With your explicit consent
• In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Savanna-raven
142 Solar Way
Sydney NSW 2000
Australia
Email: [email protected]